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Shipping policy

1. General Information

We ship nicotine pouches to Switzerland. We comply with the regulations governing the sale and distribution of nicotine products in Switzerland. By placing an order on our website, you confirm that you are at least 18 years old and legally permitted to purchase and receive these products.

2. Shipping Destinations

This shop delivers to addresses in Switzerland. It is the customer's responsibility to ensure compliance with local laws regarding the import of nicotine products.

3. Processing and Handling Time

Orders are typically processed and dispatched within 1 to 2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order is shipped.

4. Delivery Times

Delivery within Switzerland takes 5 to 10 business days. Please note that customs clearance may cause additional delays.

5. Shipping Charges and Taxes

Standard shipping costs CHF 8.99. Orders from CHF 50 ship free. The shipping fee will be displayed at checkout.

6. Restricted Shipments

If your order cannot be shipped due to regulatory restrictions, you will be notified, and your order will be canceled and fully refunded promptly.

7. Age Verification

We comply with Swiss law regarding age restrictions on nicotine purchases. Upon delivery, the carrier may require proof of age to verify that the recipient is at least 18 years old.

8. Lost or Damaged Packages

If your order is lost during transit or arrives damaged, please contact us immediately at howdy@alppouch.ch.

Claims for lost or damaged packages must be submitted within 7 days of the indicated delivery date. We will work to replace or refund your order after investigating the issue.

9. Refunds for Shipping Issues

If your shipment is significantly delayed, lost, or returned to us due to an error on our part or the carrier's part, we will offer you the option to receive a replacement or full refund. If the delay or return is caused by an incorrect address provided at checkout or failure to meet customs requirements (e.g., age verification), replacement shipments or refunds may not be provided.

ALP · 100% Tobacco-Free Nicotine Pouches

ALP nicotine pouches contain no tobacco leaf. This product contains nicotine. Nicotine is a highly addictive substance. For adults 18+ only. Not for use by minors, or pregnant or breastfeeding women. Not intended for use by persons with or at risk of heart disease or high blood pressure. If you have a serious health condition, consult a healthcare professional before use. Keep away from children and pets. Pouch and contents are not intended to be consumed. Discard after use.